Patient Experience & Activation Associate

Key responsibilities 

• Provide low- to medium-complexity analytics and reporting support to CPO, regional marketing and sales stakeholders, aligned with agreed service levels. 

• Translate qualitative and quantitative data into clear insights and communicate recommendations that support data-enabled business decisions. 

• Manage assigned deliverables through a structured project-management approach, maintaining appropriate documentation and regular stakeholder communication. 

• Coordinate multiple stakeholders and projects, prioritizing activities to ensure accurate, timely delivery within established deadlines. 

• Perform quality assurance reviews to ensure all reports, analyses and other deliverables meet high standards of accuracy and completeness. 

• Create, update and maintain standard operating procedures, process documentation and knowledge repositories for qualitative and quantitative reports. 

• Contribute to GBS-GCO practice-building initiatives, including knowledge-sharing sessions, onboarding, training support and broader business activities led by the team. 

• Partner with the design team to support the development of effective promotional marketing materials in line with business requirements and applicable standards. 

• Report technical complaints, adverse events and special-case scenarios related to Novartis products within 24 hours of receipt, in accordance with company procedures. 

• Support the compliant distribution of marketing samples, where applicable. 

Essential Requirements 

• Bachelor's degree in marketing, business administration, analytics, communications or a related field; professional proficiency in English and Spanish; relevant experience in analytics, marketing services, project coordination or patient-support programs. 

• Ability to analyze qualitative and quantitative information and convert findings into clear, practical business insights. 

• Strong project-management and organizational skills, with the ability to manage multiple stakeholders, priorities and deadlines. 

• High attention to detail and a demonstrated commitment to quality, accuracy and timely delivery. 

• Effective written and verbal communication skills, including the ability to present information clearly to cross-functional internal customers. 

• Experience creating and maintaining SOPs, process documentation, reports and knowledge repositories. 

• Collaborative mindset and ability to contribute to knowledge sharing, onboarding, training and continuous-improvement initiatives. 

• Understanding of pharmaceutical compliance requirements, including timely escalation of adverse events and technical complaints. 

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.