Sr. Operations Manager

Major Accountabilities

• Own the end-to-end operational lifecycle of applications, including onboarding, production support, upgrades, enhancements, and decommissioning.
• Ensure application stability, availability, performance, reliability, and operational resilience across global environments.
• Lead incident, problem, and service management activities, driving timely resolution, root cause elimination, and prevention of recurring issues.
• Govern application releases, patches, upgrades, and vendor-driven changes while ensuring operational readiness and minimal business disruption.
• Drive security, vulnerability remediation, compliance, audit readiness, and adherence to enterprise governance standards.
• Manage cross-functional dependencies with infrastructure, platform, integration, backup, and disaster recovery teams to ensure business continuity.
• Define, monitor, and improve service performance through SLAs, KPIs, operational health metrics, and continuous performance reporting.
• Serve as the primary point of accountability for business stakeholders, engineering teams, vendors, and support partners regarding application operations.
• Lead external support providers, ensuring effective governance, service quality, cost optimization, license compliance, and resource efficiency.
• Drive continuous operational excellence through automation, knowledge management, user enablement, process optimization, and service improvement initiatives.

Essential Requirements

• Graduate/ Postgraduate in Technology or Life Sciences with relevant experience in business or operations in a complex environment.
• Bachelor's degree in technology or scientific domain.
• 7+ years relevant subject matter expertise, obtained through experience or education in  software development or operations in a complex environment.
• Experience in IT operations or software development in complex business environments
• Highly collaborative, proven experience as a team player. Strong communication skills. Knowledge of Information Technology Service Management (ITSM)
• Familiarity with DevOps tools. Awareness of authentication protocols
• Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure)
• Familiarity with drug discovery research or life sciences