Senior Specialist, Resource Management & Operations

Responsibilities:                                                                                                                

• Owns and continuously evolve the end-to-end Resource Request process for D&D’s internal and external workforce, considering business needs, scalability, efficiency and cost discipline.
• Partner with senior stakeholders across D&D as well as external partners to connect resourcing decisions to strategic priorities, delivery goals, and financial planning cycles.
• Manage request pipeline and ensure requests keep moving by monitoring SLA performance, removing bottlenecks, and escalating risks or delays before they impact delivery.
• Lead the design and operation of the resource tracking ecosystem across JIRA, Planview, and supporting tools, creating a trusted, connected view of workforce data.
• Set the standard for data quality across resource categories by establishing clear governance, ownership, and accountability for accurate, current information.
• Bring together resource data from internal trackers, vendor reports, and Planview, reducing manual effort and unlocking opportunities for smarter automation.
• Create KPIs and dashboards that give leadership clear, timely insight into the resource pipeline, allocation, vendor performance, and SLA compliance.
• Act as the go-to leader for resource management topics across D&D, partnering confidently with all leads across resource capability areas
• Turn operational data into strategic insight, helping senior stakeholders make informed, confident decisions.
• Champion the resource management process across the organisation, building trust, driving adoption, and showing the value of disciplined, high-impact resource management.

Essential for the role:

• Bachelor’s degree in business, Economics, Finance or a related field
• Proven experience working in business operations areas such as resource management, workforce planning or vendor management 
• Demonstrated experience owning and improving complex, cross-functional processes within a matrix organisation
• Strong strategic and operational mindset with the ability to translate direction into effective execution  
• Experience engaging and influencing senior stakeholders across functions and levels  
• Strong analytical and data governance skills, with the ability to design dashboards, define KPIs and translate operational data into strategic insight  
• Experience working with resource or project management tools such as JIRA, Planview or similar enterprise platforms  
• Excellent written and verbal communication skills in English, with the ability to convey complex topics clearly 

Benefits & Rewards

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 17,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); MultiSport Card; Public Transportation Allowance. Find out more about Novartis Business Services: https://www.novartis.cz/

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation: 

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.