Manager, BSI Learning & Capability Excellence

Role Purpose

Lead capability-building and knowledge management initiatives that strengthen organizational capabilities, accelerate skill development, and promote adoption of best practices across the Access Excellence organization.

Key Responsibilities

• Develop and continuously enhance capability frameworks that define critical skills, competency expectations, and development pathways across Access Excellence.
• Design and implement learning strategies that build functional, technical, and leadership capabilities aligned with organizational priorities.
• Lead the development, governance, and continuous improvement of Access Academy programs to support structured learning and professional development.
• Conduct capability and skill-gap assessments to identify development opportunities and inform targeted learning and upskilling plans.
• Establish and maintain best-practice repositories, methodologies, case studies, and reusable assets to enable consistency and organizational learning.
• Develop and manage playbooks, toolkits, and guidance materials that support standardized execution and adoption of Access Excellence practices.
• Drive knowledge-transfer initiatives, lessons-learned sessions, and communities of practice to facilitate sharing of expertise and institutional knowledge.
• Partner with stakeholders to identify capability needs and ensure effective deployment of learning and knowledge management initiatives.
• Monitor learning adoption, capability development, and program effectiveness through KPIs, feedback mechanisms, and reporting dashboards.

Essential Requirements:

• Delivery and adoption of capability frameworks across Access Excellence.
• Participation, completion, and effectiveness of Access Academy and learning programs.
• Completion of capability assessments and implementation of development plans.
• Utilization and impact of knowledge repositories, playbooks, and learning assets.
• Effectiveness of knowledge-sharing initiatives and communities of practice.
• Stakeholder satisfaction with capability-building and learning initiatives.
• Improvement in capability maturity, workforce readiness, and skill development outcomes.
• Timeliness and quality of learning, knowledge management, and reporting deliverables.
• Contribution to organizational effectiveness and continuous improvement initiatives.

Ideal Background

Education

• Master's degree in Life Sciences, Healthcare Management, Organizational Development, Learning & Development, or a related discipline.
• Professional certifications in Learning & Development, Change Management, Knowledge Management, Project Management, or Organizational Effectiveness are desirable.

Languages

• Fluent in English (written and spoken).

Desirable Requirements:

• 7-10 years of experience in Capability Building, Learning & Development, Knowledge Management, Organizational Effectiveness, Business Operations, Market Access Operations, or related functions.
• Experience developing and implementing capability frameworks, competency models, or learning programs.
• Proven experience designing and managing training curricula, capability academies, or workforce development initiatives.
• Experience conducting capability assessments and translating insights into targeted development plans.
• Knowledge of knowledge management principles, best-practice sharing, and organizational learning methodologies.
• Experience developing playbooks, training materials, toolkits, and knowledge resources.
• Strong stakeholder management and collaboration skills across cross-functional teams.
• Strong project management, communication, and facilitation capabilities.
• Pharmaceutical, healthcare, consulting, or life sciences industry experience preferred.