Data Lead - Customer Relationship Platform (Salesforce) Operations
About the Role
Key Responsibilities:
Data Migration & Country Data Readiness:
Provide country-specific data inputs and context to support CRM data migration, including identification and documentation of local data sources, ownership, and system dependencies. Ensure alignment between global and local data models by supporting data mapping, transformation logic, and validation of migration rules.
Data Quality & Validation
Validate business data requirements and ensure country data readiness for migration by identifying data quality issues, inconsistencies, and gaps across source systems. Collaborate with data teams to drive data cleansing, enrichment, and standardization, and establish country-level checks to ensure completeness, accuracy, and compliance.
Commercial Systems Integration Support
Provide clarity on the country-specific commercial ecosystem, including marketing, consent, MDM, and analytics systems, and map data flows and integration touchpoints between CRM and upstream/downstream systems. Support integration design by highlighting local constraints and regulatory considerations, and coordinate with cross-functional teams to ensure alignment of integration logic.
Post-Migration Validation & Hypercare Support
Perform post-migration data validation and reconciliation by reviewing migrated data against business expectations and ensuring accuracy and completeness. Identify, log, and track data defects, and collaborate with country and global teams during hyper care to resolve discrepancies and drive issue closure.
Essential Requirements:
Strong Data Management expertise (data mapping, migration, validation, governance)
Experience with CRM platforms – either Veeva CRM or Salesforce Solid understanding of data lifecycle in CRM ecosystems
Good understanding of commercial platforms integrated with CRM
Strong understanding of pharma commercial operations / HCP engagement
models
Awareness of country-specific regulatory and compliance considerations Strong stakeholder management across country and global teams
Ability to work in cross-functional, multi-geography environments
Desirable Requirements:
Experience in CRM migration programs (Veeva or Salesforce highly preferred)
Familiarity with Salesforce Life Sciences Cloud data model
Exposure to data migration tools, ETL processes, or integration middleware
Experience working in global rollout programs across multiple countries
Strong Project Manager experience with strong consulting skills.
Role Requirements
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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