MSL/ Medical Manager CRM
About the Role
Scientific Engagement & External Medical Exchange
- Execute peer‑to‑peer, non‑promotional scientific exchange with HCPs and MEs aligned to local TA priorities.
- Develop and maintain long‑term, trust‑based relationships with identified MEs and key institutions.
- Communicate and contextualize emerging clinical data, publications, and disease‑area science.
- Identify, document, and share actionable medical insights from the field to inform local medical direction.
- Ensure all external interactions are conducted in compliance with Novartis policies, SOPs (Standard Operating Procedures), and Medical governance standards.
Local Medical Direction & TA Support
- Support localization and execution of the country's medical direction for assigned TA(s), aligned with regional and global direction.
- Translate medical direction into prioritized local activities (e.g. education, data generation support, scientific engagement).
- Provide scientific and medical input to cross‑functional discussions where required (without promotional decision interventions).
- Act as the primary medical contact for assigned TA(s)
- Support launch readiness and lifecycle activities from a medical perspective, as applicable.
Medical Education & Scientific Communication
- Contribute to planning and delivery of local medical education initiatives and scientific meetings.
- Drive advisory boards, scientific events, and internal medical briefings, in line with governance requirements.
- Ensure scientific accuracy and medical relevance of locally used medical materials, where review is assigned.
- Collaborate with regional or global teams to adapt approved content to local medical needs.
Insights, Evidence & Medical Governance Interface
- Systematically capture, synthesize, and communicate medical insights and unmet needs from the field.
- Support evidence generation activities
- Act as a key interface to Medical Governance, Evidence & Operations roles, or points of contact.
- Ensure traceability and documentation of medical activities as required by governance standards.
Medical Governance & Medical Information
- Perform required medical reviews, documentation, and traceability in collaboration with governance functions.
- Handle medical information requests, including preparation or localization of medical responses, ensuring scientific accuracy, balance, and non‑promotional content.
Medical Partnerships
- Build and maintain strong partnerships with Medical Experts, scientific societies, and academic institutions to support collaboration and scientific leadership in the TA.
- Act as a scientific resource for internal partners, providing clinical context, data interpretation, and training.
- Represent the company as the credible scientific ambassador in the TA, contributing to a positive reputation with key stakeholders and institutions.
Compliance & Governance
- Ensure all engagements, materials, and activities meet ERC, regulatory, and medical governance requirements.
- Maintain accurate reporting, CRM documentation, and activity tracking.
- Perform other job-related duties and responsibilities as required by the organization and/or OPM, in line with the employee’s qualifications, competencies, and professional experience
We offer:
Base pay 45k-75k gross EUR annually
Bonuses as per Company guidline
Role Requirements
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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