Customer Success - Content Enablement Platforms

Location- Hybrid, Hyderabad.

Key Responsibilities:

• Drive adoption and value realization of Content Platforms across assigned regional markets.
• Identify adoption barriers and proactively resolve or escalate issues impacting platform usage.
• Align platform capabilities with local and regional business needs.
• Design and deliver regional training programs through live and virtual formats.
• Adapt training materials and learning content to meet regional and local requirements.
• Ensure users are effectively enabled to utilize platform features and capabilities.
• Execute regional change management plans and conduct change impact assessments.
• Lead communication, engagement, and adoption activities during platform enhancements and releases.
• Serve as the regional point of coordination for platform rollouts and change initiatives.
• Build strong relationships with regional business teams, market users, and platform leads.
• Collaborate with stakeholders across regions to drive alignment and adoption.
• Stay informed on industry best practices in change management, learning, and technology adoption.
• Continuously improve training effectiveness, user experience, and adoption strategies.

Essential Requirements:

• Bachelor's degree required; advanced degree in Business, Technology, or a related field preferred.
• Minimum 6+ years of experience in Change Management and Training Management, ideally within a product-focused environment.
• Excellent written and verbal communication skills in English.
• Fluency in a second language is mandatory (Spanish, Portuguese, German, French, Japanese, or Italian).
• Proven experience designing and delivering effective training programs for diverse audiences.
• Experience working with distributed teams across multiple regions and time zones.
• Strong stakeholder management, communication, organizational, and problem-solving skills.
• Ability to make decisions in fast-paced and ambiguous environments.
• Highly organized with strong attention to detail and execution discipline.
• Ability to operate independently with limited oversight while maintaining delivery excellence.
• Customer-focused, collaborative, and continuous improvement mindset.
• Willingness to support overlap with EMEA, LATAM, and APAC time zones as required.

Desirable Requirements:

• Experience supporting digital transformation, technology adoption, or platform enablement initiatives.
• Familiarity with content, marketing, or commercial platforms such as:
  • Wrike
  • Monday.com
  • ScreenDragon
  • Aprimo
  • Veeva PromoMats
  • Activator
  • Shaman
  • Veeva CRM
  • Salesforce Marketing Cloud
• Experience working in global, cross-cultural environments.
• Exposure to pharmaceutical, healthcare, or regulated industries.
• Change Management certification (e.g., Prosci, ADKAR, or equivalent).
• Strong change leadership and organizational influence capabilities.
• Demonstrated ability to drive continuous improvement and user adoption outcomes.