Associate Director, Solution Design Expert (Advanced Therapies)

Key Responsibilities

• Lead end-to-end solution design for Salesforce-based capabilities supporting advanced therapy business processes.
• Translate business requirements into scalable, compliant, and fit-for-purpose technology solutions.
• Drive scoping assessments and feasibility evaluations to shape project direction and delivery outcomes.
• Partner with global stakeholders to gather requirements and align solutions with business priorities.
• Ensure designs deliver exceptional user experiences while adhering to enterprise architecture standards.
• Champion security, compliance, and quality standards throughout solution design and deployment activities.
• Collaborate with project, operations, and development teams to plan, review, and support deployments.

Essential Requirements

• Extensive experience designing and delivering technology solutions for global, large-scale business initiatives.
• Strong expertise in Salesforce development, configuration, integrations, and enterprise platform capabilities.
• Proven ability to navigate complexity, adapt to change, and drive successful outcomes.
• Experience with Salesforce Service Cloud and Experience Cloud in enterprise environments.
• Excellent communication, stakeholder management, presentation, and relationship-building skills.
• Bachelor's degree in a business, technology, or related discipline, with fluent English proficiency.

Desirable Requirements

• Salesforce Certified Platform App Builder certification.
• Experience supporting healthcare, life sciences, or Salesforce Health Cloud solutions.

Commitment to Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.