Market Research, Manager

Location – Hyderabad #LI Hybrid

Key Responsibilities:

• Define and implement the strategic roadmap for deployment operations.
• Ensure deployment processes align with broader marketing and organizational goals.
• Serve as the primary point of contact for senior stakeholders, ensuring their requirements are reflected in deployment strategies.
• Present high-level updates and key metrics to executive leadership.
• Analyze and report on deployment success trends, identifying areas for improvement across projects and teams.
• Establish KPIs for the team and evaluate their contributions against organizational expectations.
• Advocate for new technologies and processes that optimize deployment operations.
• Drive continuous improvement initiatives by identifying inefficiencies and recommending solutions.
• Own the risk mitigation strategy for deployment processes, ensuring organizational compliance and security protocols are met.
• Take ultimate responsibility for resolving systemic challenges impacting deployment success.
• Act as a bridge between Deployment Specialists, QA teams, Marketing Automation teams, and Customer Experience teams.
• Lead efforts to streamline workflows across global teams.
• In deployment setup, ensure accurate DE configurations, confirm counts with validation reports from MDS / Data Ops team, and monitor both post-deployment and ongoing sends, troubleshooting with the Product / CEP team as needed.

Essential Requirements:

• 7+ years of experience in market research or within specialist agencies.
• Extensive experience managing multi-methodology market research projects across multiple markets.
• Proven ability to work in regional and commercial primary market research teams, collaborating effectively within a matrix and cross-functional environment.
• Expertise in project management, including scoping, defining deliverables, developing business cases, and reporting at a senior level, with strong communication, persuasive presentation, and credibility.
• Strong business acumen and solution-oriented mindset, including proficiency in budget and P&L management.
• Experience managing remote relationships and delivering on-shore/off-shore capabilities.
• Preferred: Familiarity with pharmaceutical disease areas, combined with strong leadership and communication skills.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.